RETURN
INVIA STORE POLICY

Refund & Return Policy

We want every INVIA STORE order to arrive correctly and in great condition. If something is wrong with your item, please contact us and we will work with you to make it right.

Wrong Item

Contact Us

If you receive the wrong item, please contact us with your order details and a photo.

Defective Product

Refund or Credit

If your product is faulty, we may issue a store credit or refund after verification.

Returned Mail

Reshipment

If a package is returned due to an incorrect address, reshipping fees may apply.

Our Promise

If We Make a Mistake, We’ll Help Make It Right

If you receive the wrong item or if your item has a defect, please contact us as soon as possible. In most cases, we may ask you to send a clear photo of the issue so we can verify your claim and provide the best solution.

If your product is confirmed to be faulty, we may issue a store credit or refund, depending on the situation.

PHOTO
How to Report a Problem

Send Us a Photo of the Issue

To help us resolve your issue quickly, please email us with your order number, a brief explanation, and a clear photo showing the wrong item or defect.

Step 1

Take a clear photo of the item or defect.

Step 2

Email us with your order number and issue details.

Step 3

Our support team will review your claim.

Step 4

If approved, we will offer a refund, store credit, or another solution.

Faulty Product

Refund or Store Credit

We will issue a store credit or refund if your product is faulty and the issue is confirmed by our support team.

In many approved cases, there is no need to send the item back to us. We may ask you to donate the item to a local charity or someone in need and confirm it with us.

Customer Order Mistake

Please Review Before Ordering

Please carefully review the design, color, size, and product details before placing your order. If you order the wrong item, color, or size, it is not considered our production error.

If we are able to help with a return or exchange caused by customer selection error, you may be responsible for production fees and shipping fees.

Important Example

Color and Design Visibility

Please pay attention to the selected shirt color and design color before checkout. For example, if you order a white t-shirt with white lettering, the design may not be clearly visible. Our system processes orders automatically based on the product options selected by the customer.

If the selected product options match your order details, the order may still be processed even if the color combination is not ideal. Please review your cart carefully before completing payment.

MAIL
Returned Package

My Package Is Being Returned in the Mail. What Do I Do?

If we ship your order to the address you provided and the package is returned to us because of an incorrect or incomplete address, the tracking may show “Return to Sender.” You can check the package status using the tracking number provided by email.

In this case, please contact us immediately. We may be able to reship the item, but additional reshipping and service fees may apply.

Tracking Number

Check Your Email

Use the tracking number sent to your email to check the delivery or return status.

Reshipping Fee

$6–$8

Reshipping may cost approximately $6–$8 depending on the situation.

Service Fee

$2–$4

A service fee of approximately $2–$4 may also apply for returned packages.

Contact Support

Need Help with Your Order?

If your item is defective, you received the wrong item, or your package is being returned, please contact INVIA STORE support as soon as possible.

What to Include

Order number, email used at checkout, photos of the issue, and a short explanation.

We’ll Work with You to Make It Right

INVIA STORE is committed to helping customers with valid order issues, defective items, wrong products, and returned package situations.