Privacy Policy
At INVIA STORE, we respect your privacy and want you to feel confident when shopping with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
1. Overview
This Privacy Policy applies to information collected through the INVIA STORE website, including when you browse our store, create an account, place an order, contact us, subscribe to updates, or interact with our products and services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit personal information.
2. Information We Collect
We may collect information that you provide directly to us and information collected automatically when you use our website.
Information you provide
- Name, email address, phone number, billing address, and shipping address.
- Order details, product selections, sizes, colors, quantities, and customer notes.
- Account login information if you choose to create an account.
- Messages you send through contact forms, email, or customer support channels.
Information collected automatically
- IP address, browser type, device type, operating system, and referring pages.
- Pages viewed, products visited, time spent on the site, and general shopping activity.
- Cookie and similar tracking data used to improve website performance and user experience.
3. How We Use Your Information
We use the information we collect to operate our store, process orders, provide customer support, and improve the shopping experience.
- To process, confirm, fulfill, and ship your orders.
- To communicate with you about your order, payment, shipping, returns, or support requests.
- To personalize your browsing and shopping experience.
- To improve our website, products, customer service, and marketing performance.
- To prevent fraud, unauthorized transactions, security issues, or misuse of our website.
- To comply with applicable laws, regulations, tax, accounting, or legal obligations.
4. Cookies & Similar Technologies
INVIA STORE may use cookies, pixels, analytics tools, and similar technologies to help our website work properly, remember preferences, understand how visitors use our store, and improve marketing.
Cookies may help us remember items in your cart, keep you logged in, measure website traffic, improve product pages, and understand which collections or products visitors find useful.
You can usually manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features, such as shopping cart functionality or checkout experience.
5. How We Share Information
We do not sell your personal information in the ordinary sense of selling customer lists for money. However, we may share limited information with trusted third parties that help us operate our store and provide services to you.
- Payment processors and checkout providers to complete transactions.
- Shipping carriers, fulfillment partners, and print providers to produce and deliver orders.
- Website hosting, analytics, security, and performance service providers.
- Email, customer support, and communication tools.
- Legal, tax, accounting, fraud prevention, or compliance partners when required.
These third parties may only receive the information needed to perform their services, and their use of your information is governed by their own privacy practices and service terms.
6. Payments & Checkout
Payment information is processed by third-party payment providers. INVIA STORE does not directly store your full credit card number or complete payment credentials on our website.
Depending on availability and location, supported checkout options may include card-based payments, wallet-based payments, PayPal when available, or other secure payment providers. The payment provider may collect and process information needed to verify and complete your payment.
For questions about payment steps, please visit our How to Pay page or contact our support team before placing an order.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, loss, misuse, or disclosure.
No website, payment system, or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax records, accounting, and business operations.
When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or legitimate business needs.
9. Your Privacy Rights
Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access, correction, deletion, or restriction of certain personal information.
California privacy rights
If you are a California resident, you may have rights under California privacy laws, including the right to know what personal information is collected, request deletion, request correction, opt out of certain sharing or sale activities, and not be discriminated against for exercising your privacy rights.
How to make a request
To submit a privacy-related request, contact us using the information listed at the bottom of this page. We may need to verify your identity before completing certain requests.
10. Children’s Privacy
INVIA STORE is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites, payment pages, social media platforms, or other services that we do not control. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any third-party services before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or website practices. When we update the policy, we will revise the “Last updated” date at the top of this page.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact INVIA STORE.